I am many things.
But I am not a self-made professional.
I wouldn't be here without context, clients, partners, family or friends.
So, thank you all!
Experience and recommendations
The best people to talk about me as a professional, are my clients, colleagues and friends.
Their words are humbling and uplifting at the same time.
Service Designer at Ever Real™
A short but wonderful collaboration with the great people behind the Ever Real Platform (Munich DE).
The job was simple. Map the service offered to real estate agents managing thousands of properties across Germany.
For few weeks, together with key people inside the business we surfaced blind spots, found opportunities and mapped all the touch-points of their service.
In the end, we’ve got loads of diagrams, a complete service map and few recommendations to improve the existing experience.
Ever Real as is is already a robust product but the owners are looking for solutions to keep it relevant for a long time.
The pandemic has challenged the existing service model but also offered context and opportunities to make the product future-proof.
Nov 2020 - Jun 2021 • 8 mos
Product Designer at Zalando™
I’ve joined (remotely) this project to help Zalando shape its digital infrastructure. A great and complex project set to replace old and siloed tools used to manage the logistics around its warehouses spread around Europe.
Backed by the solid knowledge of the team, my role was to (re)design the foundation and logic of the logistics platform, shape the flows and create the user interface for a plethora of applications.
For eight months I’ve worked on onboarding and management of the freight forwarder partners, planning transports and tours, yard and dock management and invoicing applications. The list goes on and the complexity of relationships for datasets grows exponentially.
In my experience, only one other project done for the maritime industry came close to the complexity of this one.
But it is not over. I’ will join the project again, in September of 2021 and continue the work for the platform. An exciting opportunity to solve problems and be part of a great team.
Dec 2018 - Aug 2020 • 1yr 9 mos
Senior UX Consultant at Mashroom™
This project was by far the most engaging service and product design project I have been part of. Together with a young, dynamic team of designers, product owners and managers, I went through a challenging journey to help and change forever how properties are rented and sold in the UK.
Working on this projects offered me a front seat to the transformation already happening in the real estate industry. From the incipient phase to the launch of the MVP, this project required maximum effort to create intuitive services with great support and no dead ends.
An amazing collaboration with an international team of capable professionals. The biggest takeaway from this project is the exercise in designing a complex service and the products from its foundation.
Mar 2018 - Nov 2018 • 9 mos
Senior UX/UI Consultant at 90% of Everything™
An amazing opportunity to be part of a dramatic transformation in the maritime industry. As few other industries, the maritime industry was stuck in the last century in regards to its connected services. Together with an extraordinary team of designers, project managers, technicians and developers, I’ve worked on a few important features/products part of a complex fleet administration service.
From research to prototyping and testing almost everything was new for me and unexplored territory for the industry. From automating processes for vessel audits to organising and optimising vessels itineraries, I was part of a revolution that is set to change forever how services are provided in the maritime industry.
Besides the challenges that helped me grow, challenges of an industry set for transformation, one of the most important outcomes for me was learning. Learning interesting facts from very experienced people. I’ve left the project richer.
Jan 2018 - Feb 2018 • 2 mos
Senior UX/UI Consultant at Zone™
Back with the amazing team @Zone. This time working on an interesting project set to deliver new features for MINI Cooper owners as part of a temporary program.
The main purpose of this project was to allow the MINI Cooper owners and the dealers to learn more about the usage of the cars qualified for this program. This knowledge was used in the development of future Mini Cooper models and improving of the existing services.
To help the team deliver on this, I’ve designed a service and a product to help Mini Cooper owners check if their cars qualify, help them order, install and configure the module. The service would be completed with the return of the module at the end of the 12-month program.
A great collaboration with the wonderful people from Zone. Looking forward to meeting them again for the next project.
Jun 2017 - Aug 2017 • 3 mos
Senior UX Architect at Argos™
The most exciting e-commerce project I’ve been part so far.
A fast-paced, positive environment working along a great team of professionals.
The actual Argos™ experience is supported by groundbreaking technologies but being an evolving platform is still connected to legacy systems and sub-systems.
The objective of my participation was to improve conversion for various sections of the website.
The main task was to create a set of responsive components, modules, and templates, that will help the product team introduce in different ways thousands of products to millions of customers.
Each of these newly created modules and templates shall accommodate categories and subcategories of products sorted by various attributes, create context around products, new arrivals, stock clearance or sale events like Black Friday, Cyber Monday, July Saaale or Christmas/Easter Events.
A highly productive collaboration with amazing professionals. Looking forward to the next one.
Dec 2016 - Jun 2017 • 7 mos
Senior UX Designer at Reply • Sony PlayStation™ MOLT Project
To be able to manage all the games produced worldwide, Sony PlayStation™ needed a custom platform, a solid system accessible from anywhere by Sony™ and its partners; a framework that can manage any game development project and it is also integrated with Sony PlayStation™ Store.
Tending to the needs of 10+ user types requires strong user experience and a consistent user interface. I delivered both for all work packages I was involved in.
Jul 2015 - May 2016 • 11 mos
Senior UX/UI Designer at Flight Centre™ Travel Group
A great business proposition needs a great platform that connects people and products trough great services.
Round the World Experts website was being re-designed to capture the attention and excite those who love to travel. It aimed to unveil great products leaving the customers to discover the world with the help of round the world experts.
The overhaul of the website was driven by the results of studies and tests. The customer was at the core of the new experience.
Nov 2014 - May 2015 • 7 mos
Senior UX Designer at Barclays™ PLC
One of the best digital businesses in the UK.
A place of innovation, challenge and reward.
Working in a great team of designers who share the passion for great customer experience in digital banking. The position required a great deal of attention in understanding the propositions, building clear complex flows and prototypes using the latest techniques and technologies to create a great and secure journey. Involved in testing analysis and research propositions like loan, mortgage and insurance online applications.
Everything I know, I've learned (from others).
Here are few books that shaped my view on design.